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Effective Date: Jan 15, 2024

At Vision Refractory LLC (“Vision Refractory,” “we,” “us,” or “our”), we are committed to protecting the privacy and confidentiality of our website visitors and users (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.

Information We Collect

1 Personal Information

We may collect personal information that you provide to us voluntarily when you interact with our website. This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide through our contact forms or when you communicate with us.

2 Log Data and Cookies

When you visit our website, our servers automatically collect certain information, such as your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. We may also use cookies and similar tracking technologies to collect information about your browsing activities on our website. This information helps us analyze trends, administer the site, track users’ movements around the site, and gather demographic information.

Use of Information

1 Provide and Improve Our Services

We may use the collected information to respond to your inquiries, provide the services you request, personalize your experience on our website, and improve our products and services based on your feedback.

2 Communication

We may use your contact information to communicate with you, including sending you updates, newsletters, marketing materials, and other information about our products and services. You can opt out of receiving such communications at any time by following the instructions provided in the communication or by contacting us directly.

3 Analytics and Research

We may use the collected information for analytical purposes, such as analyzing trends, administering the website, tracking user activities, and gathering demographic information. This helps us understand how our website is used and enables us to improve its functionality and user experience.

4 Legal Compliance

We may use or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, prevent fraud, or protect the personal safety of our users or the public.

Data Sharing and Disclosure

1 Service Providers

We may engage trusted third-party service providers to perform certain business-related functions on our behalf, such as website hosting, data analysis, customer support, and email communication. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your information.

2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or the use of your personal information.

3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Security

We take reasonable measures to protect the security of your personal information and strive to ensure that it is treated securely and in accordance with this Privacy Policy. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

1 Access and Update

If you would like to access, review, update, or delete the personal information we hold about you, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

2 Opt-Out

You may opt out of receiving promotional emails from us by following the instructions provided in the email or by contacting us using the contact information provided below. Even if you opt out of receiving promotional communications, we may still send you non-promotional emails, such as those about your inquiries or our ongoing business relationship.

Children’s Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information. If you believe that we may have collected personal information from a child under 16, please contact us using the contact information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any revised Privacy Policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices or contact us directly for more information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: